Timber Brown Stazon ink separates. We don't know if the company will admit that, but it does. When the ink separates, the ""brown"" becomes ""leafy green"". If you receive a ""new"" pad or reinker in this ""green"" condition, you can send it back as a ""defective product"", but be aware that if you do, the replacement is probably from the same batch and you'll end up with the same thing, after waiting another week. Or maybe your pad arrived ""brown"" but is now ""green"".

Honestly, we think that this ink was not formulated correctly - you should just not use it at all! But we know that sometimes you're in a pinch and have to make do with what you have. So we have a temporary solution to get you by:

1. Take a paper towel (or two...) and soak up as much ""green"" from the pad. You won't be able to get it all...just get the ""loose"" liquid ink. If there's a ""dried crust"" on the top of the linen, gently scrape this off with our ""ReinkerBuddy"" or a popsicle stick.
   
2. Shake the Timber Brown reinker vigorously.
   
3. Test the reinker by opening it and touching the tip - get a WEE bit of ink on your finger and rub this WEE bit on your hand or a piece of acetate (window plastic). Does it look green or brown? If it's still looking very leafy green, shake the reinker some more until the color tests as a brown color.
   
4. Reink your pad. Test - is it stamping green or brown? If it's green, shake the reinker even more. Repeat from step 1.
   
5. Note: If you've done step 1-4 more than 2 times, maybe your reinker is permanently bad. In our scientific goose tests, we were able to shake shake shake and get the reinker to become brown again. However, your reinker may have been stored under different conditions or could be older than ours. Also note that we don't think that the solution presented above is a permanent solution. Again, we personally believe that the manufacturer needs to reformulate their ink. However, since we don't control their quality control department and you can't control whether you get a ""fresh"" or ""old"" pad, we offer you these instructions - just in case you need them.